Terms of Service — Wasfah Platform

These Terms govern your use of the Wasfah platform through the Staff app, Patient portal (mobile and web), and related services (for example https://api.wasfah.org). By using the service, you agree to these Terms and our Privacy Policy at wasfah.org/privacy-policy.html.

1) Who may use the service

• Staff: Adults authorized by a healthcare organization operating Wasfah, within assigned role permissions.
• Patients: Adults (18+) for self-registration, or as permitted by the healthcare organization.
• You must not use the service if you are not legally or contractually authorized to access the patient data shown.

2) Accounts and security

• You are responsible for safeguarding login credentials.
• Use strong passwords; enable MFA for administrative staff accounts when available.
• The patient portal may support password recovery via email and/or WhatsApp OTP when enabled by your organization.
• Report unauthorized use to your system administrators immediately.

3) Acceptable use

You agree not to:

• Access patient records or data you are not authorized to view.
• Attempt to compromise the system, abuse APIs, or disrupt the service.
• Copy, resell, or reverse engineer the software except where law explicitly permits.
• Submit false, harmful, or rights-infringing data.

4) Health data and responsibility

Wasfah is typically operated on behalf of a healthcare organization. The organization controls medical data and remains responsible for local compliance, retention, and consents. Wasfah provides the technical platform under agreement with the organization.

5) Service availability

We aim for high availability but maintenance, outages, or temporary limits may occur. Features may vary by app version (e.g. Patient v1.1.4, Staff v1.1.1) and organization configuration.

6) Intellectual property

Wasfah-owned software, branding, interfaces, and content are protected. These Terms do not grant you ownership rights in the platform.

7) Disclaimer and limitation

The service is provided “as is” to authorized healthcare organizations. Wasfah is not a healthcare provider. Clinical decisions remain with licensed practitioners. To the extent permitted by law, we are not liable for indirect damages from misuse or outages beyond reasonable control.

8) Termination

Staff accounts may be suspended or terminated by the organization or by us for Terms violations or security risk. Patients should contact their clinic for account closure requests.

9) Changes

We may update these Terms. We will revise the effective date for material changes. Continued use after publication constitutes acceptance.

10) Contact

Legal or contractual questions: legal@wasfah.org · Sales: sales@wasfah.org

This page satisfies app store terms requirements for Wasfah Staff and Wasfah Patient and should stay consistent with product behavior.